Remote Infrastructure Managment
Flexible Monitoring & Management Plans
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IT Infrastructure?
THE HARDWARE ― An IT infrastructure includes a lot of hardware. The kinds of hardware can vary from workstation computers, to office fax machines, printers, data center servers, network devices and routers, internet components such as antennas or load balancers, as well as a vast amount of physical components necessary for power, cooling and security.
THE SOFTWARE ― An IT infrastructure also includes all of the software and applications being utilized by the hardware or other devices. These are any operating systems, applications such as office suites or other desktop productivity tools, as well as web services which delegate connectivity and access to the business network or the internet.
The percentage of cybersecurity professionals that believe their cybersecurity team is understaffed.
Businesses that began to strategize for long-term IT changes as a result of the pandemic.
Management Challenges
Managing a business infrastructure is no small task. Maintenance on each of the aforementioned components requires a number of specialized skillsets, dedicated monitoring, tools and routine updating of software certificates, patches or storage demands. Failures in infrastructure management pose two major threats:
- They can lead to security breaches leaving the business open to cyberattacks, extortion, theft, and compliance issues, and/or a debilitating system collapse which could force a halt in operations.
- Additionally, failures can require lengthy recovery times potentially halting business operations, making IT staff some of the most valuable members of a business team.
An Operational Dilema
The role of IT professionals in business has exploded over the last decade with the reliance on infrastructure technology, a trend that is predicted to escalate over the next decade. Yet, the growing shortage of IT professionals has created an operational dilemma for the modern business. Either they attempt to maintain infrastructure with a bare-bones staff or add the costs into their budget as problems arise. Both options are impractical as long-term solutions and can bring unforeseen consequences.
Maintenance on each of a business’s infrastructure components requires a number of specialized skill sets, dedicated monitoring, tools and routine updating of software certificates, patches or storage demands. The bigger the business, the larger the infrastructure and the more demanding it will be to maintain.
KG Hawes Can Help
Flexible Monitoring & Management Plans
Management
Remote Infrastructure Management (RIM) Services manage the key components of your infrastructure. This includes:
- Providing support for your Databases, Network Devices, Security Devices, Servers (physical & virtual) and Storage Devices
- Upgrades and patching for network services and applications,
- Establishing backup and recovery methods, and
- Maintaining security
RIM Services have the ability to manage both optimizations within your infrastructure and any problems which may occur. Far from a “firefighter” mentality, a process-based approach offers more in the way of prevention, efficiency and quality service.
Monitoring 24/7/365
RIM Services offer something that many in-house IT departments cannot — 24/7/365 monitoring. This means:
- They have the ability to address issues at the moment they occur giving businesses the advantage of real-time control.
- Time can be an important factor if your infrastructure is experiencing a failure. Minimizing downtime can prevent a halt in operations and quickly deny access to a cyber threat.
- Effective monitoring is often the best way to troubleshoot performance issues.
- In depth analytics can be difficult for smaller IT departments to manage, yet simple for service providers who are equipped with proven processes and all the necessary tools.
Support
RIM Services can be utilized for support in a number of ways:
- Many services include “Help Desk” support, offering employees and customers a main line to tech support outside of the business establishment.
- Help Desks can also provide professional support in your off hours allowing businesses to boast 24 hour support for their customers.
- RIM Services also provide tech support for the IT department. This means, departments benefit from both the additional resources and the experience of numerous multi-level professionals.
