Abstract — Despite the fact that technology has made considerable advances over the last two decades, some businesses in the collections industry continue to operate on outdated platforms. Many adopt an “if it ain’t broke, don’t fix it” attitude and make the assumption they are already operating at full potential. But what these businesses don’t know can hurt them. Those relying on legacy software experience dramatic losses in the terms of maintenance expenses, production and the ability to remain competitive. This paper will identify the key areas that create big problems for accounts receivable management companies and illustrate how the technology you’re holding onto is holding you back.