The VoizTrail® Suite Introduces 3 New Functionalities!
Our Users Continue to Benefit from New Evolutions in Technology
The VoizTrail® Communication and Compliance Suite™ stands among the best of the best in the speech analytics’ market. In fact, with it’s one-of-a-kind behavioral analytics module, Desktop App and SIP Phone options, we’d like to say “We stand out among the competition!” A great deal of our continued success depends upon our encouraging & soliciting feedback from our clients in an effort to determine what additional developments can make our software even more useful to them. As a result, we have added three new functionalities to the VoizTrail® Suite: the VoizTrail® Spectrum, a performance board and call traversing. Let’s take a peek at each one below.
1. VoizTrail® Spectrum
Spectrum, the newest addition to the VoizTrail® Dashboard, provides users with a visual representation of their call audio. This assists in auditing efforts by providing a new way of identifying key elements in your audio data. Spectrum comes equipped with a bookmarking feature that allows you to notate points in the audio for review, as well as an identification tool which can be used to locate specific behaviors, such as consumer decision making.
2. Performance Board
Contact centers can now display their call floor’s performance statistics in real time with VoizTrail’s new Performance Board feature. Stream your Performance Board live to give staff and supervisors a bird’s eye view of metrics such as compliance, conversion rates, average handling time and more! This new tool makes it easy for supervisors to spot troubled agents and motivates agents by illustrating how their performance ranks among their peers.
3. Call Traversing
VoizTrail’s new Call Traversing map feature allows users to follow the emotional journey of their callers through a graphical representation of the emotional content data. This feature can be used to better understand caller pain points and satisfaction in order to improve procedures for a better overall caller experience.
As a dedicated technology partner for our clients, and a leader in the market, VoizTrail® continues to evolve the functionalities of speech analytics software to keep pace with the most current innovations and strategies. We are really excited about the new features in the pipeline for 2019, so stay tuned!
Spoiler Alert: VoizTrail® bots are on the horizon.
To see these new features in action, contact us for a demo today!
Media Contact:
Gerald Jonathan
541.335.2283
gerald.jonathan@kghawes.com
