TOP 10 REASONS FOR VOIZTRAIL SPEECH ANALYTIC
VoizTrail’s speech analytics’ platform was the first to offer both a dedicated Behavior Analysis and Decision Sciences’ module. By collecting business data, from call audio to account information, an in-depth analysis of consumer behavior can be achieved allowing businesses to reshape processes and effectively predict the outcome of consumer interactions.
Emotional and behavioral intelligence is the cornerstone to improved consumer interactions. Don’t let inferior speech analytics vendors waste your precious voice data by leaving out this next level of sophistication and insight. VoizTrail® by KG Hawes brings the power of behavioral science integrated with unsurpassed data analysis in our Behavioral and Decision Science Modules, and exposes hidden emotional data through agent, team, and call scoring.
Top 10 Reasons You’ll Want to Use VoizTrail®
#1 Level the Playing Field
VoizTrail® Speech Analytics eliminates the need for research teams, and gives smaller organizations the same opportunities for competitive advantages as the large corporations.
#2 Predict Call Outcomes
Voiztrail® provides a 3-D impression of every call interaction. You can segment callers based on common consumer behaviors in order to effectively predict call outcomes or create more efficient approaches.
#3 Boost Operational Efficiency
Efficiency, for any business, directly impacts the bottom-line. Now you have the ability to automate a variety of tasks, saving both time and manpower. Automated call monitoring provides feedback on 100% of caller interactions.
#4 Increase Consumer Engagement
With VoizTrail®, “Getting to know” the customer, gives every team in your organization priceless information on how best to target future customers, as well as retain existing ones.
#5 Leverage NLP
Employing VoizTrail® speech analytics has been proven to bolster business processes, facilitate better customer relations and increase return on investment.
#6 Bridge Performance Gaps
Frontline employees are the most important part of your bottom line. VoizTrail® separately analyzes agent and customer data providing analysis unique to each experience which can be used for target mentoring or strategy development.
#7 Track Compliance Violations
Maximize your compliance efforts with VoizTrail’s Powerful Features, including: Sensitive Data Redaction, Keyword & Phrase Tracking, Alert System for Risk Language & Emotional Stress Indicators and Scorecards..
#8 Prevent Fraud & Loss
VoizTrail® helps to prevent losses by exposing legal hazards or attempts at fraud, in large part by locking down the caller authentication process with strict protocols.
#9 Handle Disputes
VoizTrail® will help you quickly track and respond to disputes providing key evidence for claims as well as recognizing areas of processes that may lead to them.
#10 Prepare for Success!
Employing VoizTrail® speech analytics has been proven to bolster business processes, facilitate better customer relations and increase return on investment.
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