New White Paper

Breaks Down the Practical Applications of Speech Analytics Software

In our recent White Paper, we address the numerous ways that businesses utilize speech analytics technology to bolster their processes and gain a competitive edge. The paper is intended to be a comprehensive analysis of speech analytics from implementation to application. It begins with the fundamentals of the technology to establish a simple understanding for the reader of how this software processes audio and collects data. It discusses the practical applications of data mining and other ways that the technology can be used to improve operations. After addressing these many functionalities, our White Paper clearly defines measurable returns by citing a number of case studies across several verticals before concluding with the three steps businesses need to take when considering implementation.

Here’s a sample…

Reduce Cost While Increasing ROI

TechTarget, a company that offers data-driven marketing services to business-to-business technology vendors, and listed by B2B Magazine in the Media Power 50 list, reported that implementing speech analytics software will pay for itself in three months. There are many ways that employing speech analytics works to reduce cost and increase ROI. By identifying customer attitudes and market trends, you eliminate unnecessary spending and optimize marketing efforts. Speech analytics provides the ability to increase revenue in many ways:

• Easily identifies trends allowing a business to respond faster and remain competitive.

• Automates the monitoring process which frees up senior staff so they can spend more time with clients and focus on better training of support staff.

• Improves customer-relation results in increased customer loyalty and repeat business.

• Helps to prevent losses by exposing legal hazards or attempts at fraud.

Ready to read more? Download the “Speech Analytics: Unlocking its Full Potential” White Paper here for FREE.

Media Contact:
Gerald Jonathan
541.335.2283
gerald.jonathan@kghawes.com