Sneak Peek: VoizTrail’s Speech Analytics Dashboard

An exclusive look at key features

VoizTrailⓇ is our original Communication and Compliance Suite. The Suite offers a variety of call recording, auditing, and speech analytic services and tools that are both scalable and fully customizable to the specific needs of any business. VoizTrailⓇ was designed to integrate easily into pre-existing systems and improve monitoring processes through a straightforward and simplified user experience. The following is a sneak peek into VoizTrail’s Analytics Dashboard.

The unique VoizTrail Analytics Dashboard was designed with the user in mind. Our developers understood that businesses need product solutions and that software should facilitate operational processes not burden the user with complicated procedures. The dashboard is comprehensive, streamlining all of a business’ analytic assessments into one simplified window.

The dashboard provides a straightforward graphical user interface. This facilitates supervisors by offering a clear statistical representation of each speech analysis category. A dashboard view can emphasize emotions and acoustics. Subwindows can be simply customized to the user’s preference, toggled or moved as needed. Current call data refreshes in the dashboard every twenty minutes. The user can also choose to view daily, weekly, monthly, quarterly or yearly data.

There are several other categories for analysis. Group analysis, for example, gives users statistics about specific teams or departments. Risk analysis offers a breakdown of the calls in the system that have the potential to become a liability, for compliance or procedural reasons predefined by the user. The Scorecard detail (shown above) provides the supervisors with a bird’s eye view of the organization’s collective scores. This can be a valuable tool for determining if new training, procedures, or strategies are successful.

One of the most valuable categories is “Trend Phrases” shown above. This tracks the frequency of phrases and keywords. VoizTrailⓇ can be configured to monitor the phrases essential to an organization’s compliance standards or sales scripts; this component gives supervisor’s critical information about how those are being met.

Want to learn more? Contact us for a demo or visit our VoizTrailⓇ page.

Media Contact:
Gerald Jonathan
541.335.2283
gerald.jonathan@kghawes.com