KG Hawes and TCN Partner to Deliver the Full Spectrum of Contact Center Solutions
SPRINGFIELD, ORE and ST. GEORGE, UTAH — July 23, 2018, KG Hawes, a technology company specializing in customized software and support services for call centers and financial services, including the VoizTrail® Communication and Compliance Suite, and TCN Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced the formation of their strategic partnership to provide a streamlined, one-step communication solution.
New technology, focused on improving the customer experience, is being widely adopted among contact centers worldwide. This will ensure not only the best practices but the greatest opportunity to remain relevant. With a myriad of software and services available, clients are looking for the most advanced technology packaged inside a user-friendly all-inclusive solution. Through their partnership, TCN and KG Hawes combine a cloud-based multi-channel communication platform with cutting-edge speech technology, enabling companies to improve operations, enhance customer service, automate outreach and increase overall revenue streams.
“We are proud to partner with a world-class software development and solutions company to offer a robust, scalable technology for contact centers around the globe,” said Jesse Bird, chief technology officer and co-founder of TCN. “Integrating TCN’s Platform 3.0 technology with KG Hawes’ VoizTrail® Suite will allow customers to better connect, scale and adjust their businesses to evolving industry needs.”
Equipped with TCN’s advanced Omni-channel contact center technologies, the VoizTrail® Communication and Compliance Suite provides contact centers with an easy-to-use platform, fast implementation and seamless integration. The strategic partnership allows contact centers to diversify their offering and operate at maximum efficiency for the best return on investment with a flexible solution that can grow and evolve for businesses of all sizes.
“The future of call center operations is about using technology to provide a choice of modalities for consumer engagement and a robust means of evaluating that engagement, says Joe Hawes, President and CEO of KG Hawes. “This is only the beginning.”
Both TCN and KG Hawes will be presenting the unique features of their complementary offerings to attendees at the ACA International Annual Convention and Expo being held July 23 – 25, 2018 in Nashville, TENN.
About KG Hawes: KG Hawes is a joint venture established in 2014 between KG Information Systems Pvt. Ltd. (KGISL) and Hawes Group and its portfolio of consumer financial engagement companies. KGISL is a leading solution provider in banking and financial technology, having built trading and accounting platforms for some of the world’s largest banks. KG Hawes offers VoizTrail®, a call recording, auditing, redaction and speech analytics solution suite, ARTrail®, a comprehensive accounts receivable management solution, RoboDX ™, an ETL tool for B2B data exchange, and Docutrail®, a NoSQL, secure document management system. Additionally, KG Hawes provides a variety of support services, including cyber & network security audits, infrastructure support and database management. To learn more about KG Hawes, visit our website at: www.kghawes.com. You can also find them on social media: LinkedIn, Twitter, Facebook and Instagram.
About TCN: TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call-center users with a highly affordable delivery model, ensuring immediate access to robust call-center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit www.tcnp3.com or follow them on Twitter.
Media contacts:
KG Hawes Gerald Jonathan, VP Sales and Marketing (541) 335-2283 gerald.jonathan@kghawes.com TCN Michiko Morales, Gabriel Marketing Group (571) 455-9996 michim@gabrielmarketing.com
