July’s ACA’s publication, Collector Magazine, featured an article which details the path to value upon the implementation of a Speech Analytics platform.  The path guides you through three stages; compliance, efficiency, and performance.  Features of the speech analytics platform are identified in relation to the analysis results and measurable returns at each stage.  This article takes the guesswork out of how to fully optimize this technology while simultaneously illustrating your agency’s path to operating at peak potential.

Read the full article here.