VoizTrail’s speech analytics’ platform was the first to offer both a dedicated behavior analysis and decision sciences’ module. By collecting business data, from call audio to account information, an in-depth analysis of consumer behavior can be achieved allowing businesses to reshape processes and effectively predict the outcome of consumer interactions.
RoboDX™ is much more than a traditional ETL (Extract, Transform, Load) solution. Though RoboDX’s most basic feature enables you to import that simple Excel file and map its fields to the target of your choosing, it can do a lot more than knocking the corners off the square peg. Your data target may be another file format your existing system already understands, any of a myriad of supported SQL and NoSQL databases, or even a web-service API. Where you source your data from is equally as flexible.
