Solutions
Intro to Behavioral Analysis for Improving ROI
Advances in technology offer businesses new, innovative ways of conducting consumer analysis to understand the market and improve processes for the most efficient operations and fastest return on investment. One of the most cutting edge strategies is the application of behavioral science. By collecting business data, from call audio to account information, an in-depth analysis of consumer…
Tackling Call Centers’ Biggest Challenges
In this post we are going to touch on some of the ways technology can be applied to tackle contact centers challenges. Advances in technology can provide contact centers with new methods for impr oving operations. VoizTrail® is our Communication and Compliance Suite…
Top 10 Reasons for VoizTrail Speech Analytics
VoizTrail’s speech analytics’ platform was the first to offer both a dedicated behavior analysis and decision sciences’ module. By collecting business data, from call audio to account information, an in-depth analysis of consumer behavior can be achieved allowing businesses to reshape processes and effectively predict the outcome of consumer interactions.
Compliance and Performance in Healthcare
RoboDX™ is much more than a traditional ETL (Extract, Transform, Load) solution. Though RoboDX’s most basic feature enables you to import that simple Excel file and map its fields to the target of your choosing, it can do a lot more than knocking the corners off the square peg. Your data target may be another file format your existing system already understands, any of a myriad of supported SQL and NoSQL databases, or even a web-service API. Where you source your data from is equally as flexible.
RoboDX™ – Much More than a Traditional ETL
RoboDX™ is much more than a traditional ETL (Extract, Transform, Load) solution. Though RoboDX’s most basic feature enables you to import that simple Excel file and map its fields to the target of your choosing, it can do a lot more than knocking the corners off the square peg. Your data target may be another file format your existing system already understands, any of a myriad of supported SQL and NoSQL databases, or even a web-service API. Where you source your data from is equally as flexible.
Calling All Call Centers
As a consumer of a VoIP (Voice over IP) service, you are aware of the pending FCC deadline for all voice carrier providers to be in compliance with STIR/SHAKEN protocols by June 30, 2021, (with smaller and rural providers given until June 30, 2022).
