3 Features of ARTrail that will Transform the Way you do Business

Earlier this year, KG Hawes released its exclusive, accounts receivable management solution, ARTrail®.  The system is designed as an all-in-one solution, eliminating the need for multiple applications. It improves operational efficiency, and the user experience, by streamlining all functionalities within a single window.  In this post, we are going to identify three of the primary features which can transform the way you do business.

1. Real-Time Reporting

ARTrail® offers a variety of in-depth reports in real-time.  This feature improves cross-departmental collaboration and ensures agents have the most up-to-date account information at all times.  Aside from eliminating potential conflicts on consumer accounts, real-time reporting offers supervisors a precise impression of production.  These advanced analytics can be used for data-driven decision making and unique insights into operational processes which would otherwise require a team of analysts to obtain.

2. Automation

ARTrail® offers agencies a variety of options for automating tasks.  With the ability to automate nearly all back-end processes, such as email responses, letter generation or task queues, procedures can be streamlined to ensure a tight time schedule and eliminate the potential for human error.  Additionally, these efficiency-driving features improve the agents’ ability to focus on the consumers and free them of tedious or time consuming tasks, resulting in increased production and ultimately a faster return on investment.

3. Authorized Portals

In a time when consumers expect self-service, authorized portals can be a game changer.  ARTrail® provides agencies with a means to offer consumers direct access to manage their own accounts.  This cuts back on routine inquiry calls and gives consumers a means to resolve their accounts without ever speaking to an agent.  ARTrail® also offers a client portal.  Through this portal, clients have full transparency and control over their accounts without the delay of making a formalized request.  This feature allows agencies to maximize their manpower and refocus their energy in places that truly demand it.

We designed ARTrail® to facilitate operations rather than complicate them.  Is your ARM software working for you? Contact us today for a demo.

Media Contact:
Gerald Jonathan
541.335.2283
gerald.jonathan@kghawes.com